Order-to-Cash > CSR for JDE
Give your CSRs the ability to respond faster
CSR for JDE
The CSR portal simplifies access to JD Edwards customer, item, and order data, solving visibility gaps and eliminating slow, inefficient workflows.
Faster, Smarter Customer Service for JDE Users
Customer Service Reps (CSRs) often struggle with limited visibility into JD Edwards data and complex workflows that slow response times. The CSR application changes that. With an intuitive web portal, CSRs can instantly access the customer, item, and sales order information they need to provide an exceptional customer experience.
Roles and access can be assigned to provide CSRs with their own accounts and items. Each user has a home dashboard that highlights what needs their attention.
Accelerate Customer Support with Unified Access
- The customer inquiry screen shows CSRs their customer list. They can access key account information data, account contact information and current & past orders all from this section.
- The item inquiry screen gives CSRs visibility into inventory levels and additional product information to quick answer customer questions.
- In the Sales Order Inquiry section, CSRs can view sales orders including order date, customer, item data, and status.
Key Benefits
Improved Data Visibility
CSRs gain a single point of access to critical customer and order data without toggling between multiple systems.
Faster Workflows
Streamlined inquiries reduce the time it takes to answer customer questions.
Role-Based Security
Control who sees what, ensuring data privacy and accuracy.
Simplified Training
A modern interface designed for ease of use reduces ramp-up time for new reps.
Better Customer Experience
Faster, more accurate responses improve customer satisfaction.
Direct Connection
“We selected K Rise as our partner due to their direct connection to JD Edwards, allowing us to pull data directly without rebuilding it.”
Up-to-Date Data
“The biggest benefit has been data accuracy. Data analysts are working
with the latest up-to-date data.”
Enhanced Transparency
“We chose K-Rise because we wanted to improve transparency. We are now able to track that transparency through the system.“
Global Applications Manager
Joe Hebner,
Tredegar Corporation
Speaking at 2023 March Quest Game Changers Week
Why Industry Leaders Trust K-Rise
The Sky Is the Limit
“I haven’t had a need that hasn’t been met. I'm confident that the platform they created can meet any of the needs because it's a platform that's not only for beginners."
Developing & Testing
“Developing and testing in seconds is huge…I like the instant gratification, especially being technical, making all these changes. I want to know what it looks like right away.”
Drag & Drop Interface
Comprehensive Support
“It’s just drag and drop…If you want to get really fancy, you can... but you can get most of what you need done just by dragging and dropping”
“They have great support with the chat feature...that’ll connect me with someone at K-RISE. They've always pointed me in the right direction”
Jacob Neises,
JDE Developer
Why Developers Love
EASYProcess
Michelman
Speaking at Quest Oracle Blueprint 4D, May 2024
Eliminate Complexities
“Their master data maintenance tool that integrates and speaks to JDE eliminated the backend complexity of our current solution.”
Future-Proofing
“We see changes as they come up in the future as being much less overhead.”
Streamlined Processes
“You are communicating with JD core tables.There's no staging tables, no z-processing, no transferring of of data. You are communicating directly with your ultimate JD tables.”
Mike Miller,
Project Executive
Accelerate Project Management
with K-Rise
B&G Foods
Speaking at JD Edwards Game Changers Week, Feb 2024
Simplicity & Speed
“We adopted K-Rise because of its simplicity, it's out-of-the-box processes, and the speed at which we knew we could get it to market.”
Brilliant Support
“The support that we got from K-Rise, Brilliant…They were available. We did screen share. We sorted out what we needed to sort out.”
Efficient Execution
Strong Partnership
“The project execution with K-Rise was lean, fit for purpose, rapid and high value”
“The greatest thing of all is the partnership that we have with K-RISE. We know if we need help, we can call upon K-Rise to give us the assistance that that we need”
Anthony Mancini,
Head of Enterprise
Speed & Support
for Your IT Team
Accolade Wines
Systems
Speaking at JD Edwards Game Changers Week, Feb 2024
Real-Time Results
"The testing and update process is very streamlined. The master data tables and custom tables are updated directly, so we can see the results right away."
Improving Efficiency & Removing Redundancy
K-rise is rapidly decreasing the item creation time. And the issue of going back for redos is minimized because almost everything we are entering is being edited real time.
Enhanced Visibility
There's visibility on a workbench in terms of what the status of an item is, what's still needed, and what's been completed
Manager Supply
Bringing Simplicity
to your Supply Chain
B&G Foods
Steve Penney,
Chain Systems
Speaking at JD Edwards Game Changers Week, Feb 2024
“Combining No-code and Low-code technology in the development of an application allows us to deploy resources in the activities most suited to them. Our JD Edwards developers, who have been trained in both technologies, focus on Low-code to create the complex functions that are required by the application, while our solution designers and solution architects focus on the creation of the workflow, front-end UI for users, and the incorporation of the business rules and data validation requirements that the application and the integration with our backend ERP requires.”
JD Edwards
Rudolph Horn,
Superintendent
No-Code/Low-Code
for Any Role
Ready to simplify customer service?
Schedule a Demo
See how K-Rise’s CSR for JDE can improve your customer service by providing the information needed in real-time.
