However, K-Rise is the only company to fully integrated SOLR to JDE Item Master SRP category codes & the Customer Master category code for personalized catalogs. By using trusted open source software, you get the benefits of faceted search, without the high price tag.
Ever wonder how much time your Call Center, CSR’s and Salespeople are spending answering your customers questions such as:
“Where’s my order?”
“When did it ship?”
“Are there backordered items?”
“What’s my item pricing and is it available?”
Invoice, Payment History & Statement Questions?
A/R Current Balance or Credit Available Questions?
Various studies have determined it’s usually takes more time and is more expensive than realized. It could possibly consume more than 50% of a Customer Service Representative’s day and 20% of a Field Sales Rep’s time.
If this is an issue, K-Rise Systems has a great and very affordable solution – Customer Self-Service
Customer Self-Service increases customer information visibility. It’s a sub-set of our popular full-fledged B2B Storefront solution. For many companies it’s a great Phase I to increasing web online presence. The Customer Self-Service business case ROI just through phone call deflections is huge. When factoring increased productivity and greatly enhanced Customer Service / Satisfaction the project because extremely easy to justify.
Customer Self-Service JDE Real-Time Functionality:
Sales Order Inquiry
Order Filtering: Order #, PO, Status, Date(s) Range
Order Tracking: Header and Line Item, UPS or FedEx
Print or Excel Download
Payment Filtering: Receipt #, Batch # or Invoice #
Price & Availability
Customer (Advanced) Pricing from JDE
Availability as a Number or Condition (in/out of stock)
Invoice Filtering: Invoice #, Date(s) Range, Receipt, Sales Order #
Automatic PDF Invoice Create for Professional View/Print
Optional: Customer Online Bill Pay (requires EASYPay)
Print or Excel Download
Statements Inquiry Account Inquiry Backorder Inquiry Message Center Google Analytics Customer Branding: Logo, Colors, Font, Placement, etc. User Type: Customer, Employee, etc. User Registration: Back-Office or Self-Registration Mobile Browser Support: Customer Self-Service uses Responsive / Adaptive Technology
EASYMail: Automatic / Pro-Active Order and Ship Confirmation Emails for all JDE Fax, Email, etc. Sales Orders Native Mobile App: Provides a Company Branded Mobile App with (EASYMail) App specific Notifications for Apple Store and Google Play customer download.
We have been using EASYCommerce for over 7 years. The best feature we have is an on line sales order configurator. To date nobody else in our space has this feature. Over 95% of our dealer orders are received through our dealer portal.
Michael Wallace, Director of Information Technology, Mercury Marine
Our customers really like EASYCommerce. It’s simple and easy to use.
Mike Boldt, Applications Development Manager, Crown Packaging
Our e-commerce site easily integrates with our ERP. EASYCommerce also provides an easy admin function for managing SEO and marketing content, such as ad carousels, promotions, and coupons. There is also a seamless integration with Authorize.net and Avalara for tax reporting.
Mary Kaminski Albanese, Director of IT, Springs Creative
With our new e-commerce web site powered by K-Rise’s EASYCommerce solution, we are…entering the world of modern web-based e-commerce that will enable us to better serve our customers, give us a distinct competitive advantage in the marketplace, and improve our order-to-cash efficiencies as an organization.