K-Rise Systems, Inc.'s Customer Self-Service Portal includes a variety of features and functions easily adapted to fit your business model. Since the portal is built using EASYProcess, adjustments and alterations can be made to suit your customers' needs, exactly. Customization of K-Rise Systems, Inc.'s Customer Self-Service Portal can be implemented at the user level as well.
With K-Rise Systems, Inc.'s Customer Self-Service Portal, customers and dealers alike can review the status of each and every one of their orders. The portal allows users to view an order's shipment date, its associated shipping costs, as well as view if the order can still be adjusted. Other features regarding order status include:
Customers have the ability to look up account information via the portal without needing to contact your organization, directly. With K-Rise Systems, Inc.'s Customer Self-Service Portal, customers can view payment history, download statements, and submit return requests, for example. The portal is capable of performing each of these duties without direct access to JD Edwards. As the customer self-service portal is built using EASYProcess, your organization's security levels are maintained, ensuring that users and sub-users alike only access account information that is allowed at their authority levels. Other features available to your customers include:
EASYCommerce is capable of matching, exactly, your website's design. This means the website's entire "look and feel," including colors, logos, icons, and any other brand images. Not only can EASYCommerce match design, it can also match page navigation. As EASYCommerce changes as you change, layout will never be permanent and can be altered to suit your needs. Whether your concerns are B2B or B2C related, EASYCommerce can manage both. Request a customized demonstration by clicking "Contact Us" at the top of the screen for a demonstration of this feature and many more.
Colors, Fonts, and More
All colors, fonts, and any other formatting required to match your company's "look and feel" are capable within EASYProcess. Logos, pictures, backgrounds and other company graphics can be included in the design.
Sales representatives can log in to the EASYCommerce store as a customer, experience the eCommerce site the way this type of user would, perform searches and other actions, and place orders on behalf of a specific customer as well. Sales representatives have access to the price changing functionality within EASYCommerce which is not available to the general public. Sales representatives act on behalf of customers, and, while in this mode, actions made by these representatives are tracked within the portal. Sales representatives' identities are transferred into a JD Edwards transaction where appropriate.
EASYProcess can be implemented for all versions of JD Edwards, from the latest EnterpriseOne and further back to World 7.33. EASYProcess has the ability to call business functions within your system the way they are currently being used.
Have international customers and employees? Don't worry. EASYProcess makes use of emulators to perform background functions the same way as your users would. Direct table look-ups for inquiries can also be done by combining results with data from other sources as well. Reporting across data sources is a major feature of any EASYProcess application.
JD Edwards World Integration
EASYProcess uses ISeries/AS400 screen emulators to give you access to JD Edwards World transactions.
These emulators run as a server and host multiple sessions of ISeries as necessary.
EASYProcess allows you to write and read from these ISeries sessions/screens from the process orchestration.
This service uses standard ISeries emulator commands to do transactions in JD Edwards World.
JD Edwards E1: Business Function (BSFN) Integration
EASYProcess calls the JD Edwards Business Functions (BSFN) using XML Interoperability. To ensure that your business logic is enforced, all transactions use only BSFNs available on your enterprise server.
Master Files Integration
EASYProcess has the ability to connect directly to a JD Edwards database using ODBC, MSSQL or OleDB protocols. This allows EASYProcess to bring any data from JD Edwards or insert / update any data back into it. With EASYProcess it's possible to connect to both the JD Edwards Data Library and the JD Edwards Control Library, enabling the availability of UDC Codes.
EASYProcess can also use the JD Edwards ODA driver to enforce JD Edwards row and column-level security if needed.
In order for EASYProcess to take advantage of XML interoperability connectivity when calling business functions, user authentication is needed. This is common within two scenarios:
Scenario 1: Extending Accessibility of JD Edwards to new users (Such users are unauthenticated or do not exist within JD Edwards.)
EASYProcess connects to JD Edwards through a dedicated JD Edwards user.
Each JD Edwards transaction will be called by this dedicated JD Edwards user.
The new or unauthenticated user data can be stored within other columns of the table, such as "OrderedBy."
Scenario 2: Users of the Product Already are a Set of Users within JD Edwards
EASYProcess, using JD Edwards authentication, allows users to log in with a JD Edwards user I.D. and password.
JD Edwards transactions will be called by a user's own set of JD Edwards credentials.
Database Access Security
Row Level Security
EASYProcess can make use of the JD Edwards ODA/JDBC driver to enforce row and column level security.
Column Level Security
EASYProcess can mirror this security on its Web Parts, where the fields will display according to set restrictions (e.g. disabled, read only).
EASYProcess is certified to integrate with SAP ECC 6.0 and all previous versions, including the R/3 product line. Naturally, this also applies to the individual modules of ECC, such as FICO, SRM, CRM, SCM, PLM, etc.
SAP Integration
EASYProcess integrates with the SAP Business Object Repository (BOR) API using the SAP .NET Connector 3.0. EASYProcess can access an SAP business object by calling one of its BAPIs. For example, when EASYProcess wants to get a list of all companies, it would call the "BAPI_COMPANY_GETLIST" BAPI of the company business object. EASYProcess can also call non-BAPI function modules.
This integration format ensures that all integral logic and data access remains in SAP, leaving your EASYProcess team to work with the high-level business rules that produce ROI.
EASYProcess maintains the security protocols defined in SAP by using an SAP user account to make all BAPI and RFC calls. Anytime EASYProcess interacts with SAP, an SAP user account is utilized. This can be a service account that is used in all transactions, allowing non-SAP users to benefit from your EASYProcess web portals. Alternatively, users can log in to an EASYProcess web portal using their SAP user credentials, which are passed securely to SAP for verification, before any data is exposed or received. For any kind of security configuration you may have in place, EASYProcess is ready to authenticate with SAP through SAP-certified channels.
Because all K-Rise Systems enterprise applications are built using EASYProcess, gaining an understanding of this development platform will give important insight into the specific product you are exploring.
